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Order Fulfilment Certification
- Every financial operation your brokerage executes will be reinforced with a supplementary level of quality due to simple and straightforward order fulfilment.
- Partnerships with your clients will become more fair and well-balanced, including equitable and unbiased prices.
- As a member of the Fintrac Regulations, you will receive exclusive offers for each client.
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Dispute Resolution Services
- If the client faces unfair treatment, they should reach out to the relevant broker. If said mistreatment continues, they will be able to contact Fintrac Regulations and file a complaint.
- Fintrac Regulations has up to 5 days to analyse the complaint received from the client.
- Fintrac Regulations has the legal right to gather all information, including documents both from the client and the broker, to utilize in the dispute resolution for a fair outcome.
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Compensation Fund
- In case the outcome does not satisfy the broker and they do not comply with the Fintrac Regulations, the latter will pay out the insured amount to the client.
- Financial compensation is possible only if the dispute was acknowledged by the Fintrac Regulations, and a specially assigned employee made that decision.
- In a situation when the amount of financial compensation surpasses the maximum amount the Fintrac Regulations has set, it is equally shared by the applicants.
